how to contact zoom support for technical issue ,what plan I need to purchase for this.

[richakm]

Hello Zoom Team,

I need some technical support regarding zoom app latency issue in our organization ,how to connect technical support or create a ticket as currently have basic plan.

if their any paid support available please let me know surly .

any help will e appreciated .

thanks

Richa

[colegs]

@richakm - You can find the levels of support listed here for the various license options.  That being said, if you are looking for latency issues, that would likely involve network issues on your side.  Unless there is a system wide issue that impacts a significant number of customers, there is not much Zoom can do to determine why your specific account is running slow.

[richakm]

its working fine in physical device,facing issue only in windows 365 cloud pc .

[bm0]

It would be good to know explicitly whether Zoom users need a paid for plan before they can submit a support ticket. The link that directs me to the plan comparison carries no information about support tickets. Is it possible to submit a ticket with a Basic Free plan or do u

Zoom users need to pay for a plan? Thank you.

[richakm]

with zoom workspace pro license can i submit a request for technical issue.

[colegs]

Yes, you can submit a problem ticket by clicking on the question mark in the circle in the upper right of the client and select "Report Problem".

[richakm]

Hi

Currently I have basic zoom license where I tried to submit the ticket but it auto closed. I am looking to upgrade it to ZOOM Workplace pro with ZOOM Workplace pro can I request and submit a technical support ticket issue .?

Thanks
Richa