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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

double payment

LeeKielTak
Newcomer
Newcomer

‎2021-09-13 06:08 PM

I'm under a lot of stress right now. I've been using ZOOM as a monthly payment for a long time.

 

In the process of upgrading to business for only a month, the payment was made annually.

 

In addition, monthly payments have been doubled.

 

Please cancel the annual payment. I will continue to use it as a monthly payment. Please make sure to cancel it. It's so stressful. It's so hard because there's no Korean customer center.

1 REPLY 1

Bort
Zoom Employee
Zoom Employee

‎2021-09-14 07:02 AM

Hi @LeeKielTak 

The Community cannot help with Billing issues. You will need to contact the Zoom Billing team directly for help with this.