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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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double payment

LeeKielTak
Newcomer
Newcomer

‎2021-09-13 06:08 PM

I'm under a lot of stress right now. I've been using ZOOM as a monthly payment for a long time.

 

In the process of upgrading to business for only a month, the payment was made annually.

 

In addition, monthly payments have been doubled.

 

Please cancel the annual payment. I will continue to use it as a monthly payment. Please make sure to cancel it. It's so stressful. It's so hard because there's no Korean customer center.

1 REPLY 1

Bort
Zoom Employee
Zoom Employee

‎2021-09-14 07:02 AM

Hi @LeeKielTak 

The Community cannot help with Billing issues. You will need to contact the Zoom Billing team directly for help with this.