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cancelling subscription/getting refund

jaho
Newcomer
Newcomer

Hi

 

I was automatically resubscribed in Jan but do not need another year and have requested a refund but not had any response.

6 REPLIES 6

phg
Newcomer
Newcomer

Hi

 

I have had the same experience.  Hoping that Zoom appreciates that it is in their best interests to deal with these matters promptly.

geneloh
Newcomer
Newcomer

Im here for the same reason too, and I too would like to see what can be done.

geneloh
Newcomer
Newcomer

I was able to cancel it and get a refund. 
Just as I was canceling it, there was a button that asked to dispute charges. 
I clicked on that and I was eligible for a refund. 

Hi geneloh, I tried the same thing but there wasnt any "dispute charge" button 😞 

How did you get that? 

Admin > Account Management > Billing 

Over there you should be able to see the plan you are currently on. 
By that time I have already cancelled my account but not been able to get a refund.
This meant that my pro account was still available till next year.
What I did was to click resume payment and relinked my credit card. After that I chose to cancel account again. When doing so, a few windows will be opened to you, one of the first few windows had a smaller button at the bottom bottom saying Dispute Charge. 
Do read it slowly as i almost missed it. 

 

larryharbolt
Newcomer
Newcomer

Please immediately cancel my subscription.