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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

after log in failure to update. Now I csnt access my account

joanp1
Newcomer
Newcomer

‎2023-08-08 12:41 PM - last edited on ‎2023-08-15 07:26 AM by Community Moderator | Employee

 
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1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-15 07:32 AM - edited ‎2023-08-15 07:34 AM

Hi @joanp1 Unfortunately, we are unable to process this request through the Community; instead, please submit a Billing & Account Management ticket here for the best support!

 

Select Account Management for this Request Type, and Password Issue/Reset for the About. 

 

If i recall, I believe with so many failed password attempts theres a 30 minute time wait before attempting to signing back into the Zoom account. 

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