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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

after log in failure to update. Now I csnt access my account

joanp1
Newcomer
Newcomer

‎2023-08-08 12:41 PM - last edited on ‎2023-08-15 07:26 AM by Community Moderator | Employee

 
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1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-15 07:32 AM - edited ‎2023-08-15 07:34 AM

Hi @joanp1 Unfortunately, we are unable to process this request through the Community; instead, please submit a Billing & Account Management ticket here for the best support!

 

Select Account Management for this Request Type, and Password Issue/Reset for the About. 

 

If i recall, I believe with so many failed password attempts theres a 30 minute time wait before attempting to signing back into the Zoom account. 

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