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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

after log in failure to update. Now I csnt access my account

joanp1
Newcomer
Newcomer

‎2023-08-08 12:41 PM - last edited on ‎2023-08-15 07:26 AM by Community Moderator | Employee

 
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1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-15 07:32 AM - edited ‎2023-08-15 07:34 AM

Hi @joanp1 Unfortunately, we are unable to process this request through the Community; instead, please submit a Billing & Account Management ticket here for the best support!

 

Select Account Management for this Request Type, and Password Issue/Reset for the About. 

 

If i recall, I believe with so many failed password attempts theres a 30 minute time wait before attempting to signing back into the Zoom account. 

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