Zoom Trial ended Auto Renewed Annual Charge

[rmahesania]

I signed up for a Zoom trial but forgot to turn off renewal. After the trial period on April 15 2025, the system automatically renewed the annual Zoom Workplace Pro subscription through the Google Play Store, so I would like to request a refund. I canceled the subscription through Google Play and I kindly request that you consider processing the refund as an exception.

I have called to support team as well as Submit a ticket but have not received a refund and they are jumping from one agent to another saying rest assured we will resolve your issue. But at the end of day they say as you have dispute it with your bank that's why there is chargeback and refund was issued but I had provided them my credit card screenshot in which my credit card company has reposted the charge. Till now I had not received any refund. 

Zoom should work honestly and with ethical business practices. Therefore I request you guys to refund the money asap.

[Mandel]

Hi @rmahesania ,

Welcome to the Zoom Community!

I completely understand your frustration, however, I suggest continuing to work with our team through the ongoing support ticket. As much as we'd like to, there is unfortunately no simple answer we can provide at this time. However, I just escalated your request internally to ensure the quickest resolution possible.

Cheers,
Zoom Community Team