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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Zoom Subscription not reflecting in my Account

GDFS
Newcomer
Newcomer

‎2022-10-25 04:52 AM - last edited on ‎2023-04-25 12:28 PM by Community Moderator | Employee

I had taken a Zoom Subscription and made the relevant payment. However, the subscription is not reflecting in my account? I have been trying to connect with Zoom Support but haven't been able to. What can I do?

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Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2022-10-26 02:38 PM

Hi @GDFS,

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.



If this helped, please remember to click on the "Accept as Solution" button below.

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