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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Zoom Pro License

Beds
Newcomer
Newcomer

‎2023-04-14 07:23 PM

Hello

my zoom invoice payments are updated, however, my profile is tagged as basic, not Pro

would you know how to fix this?

thanks, appreciate your help!

0 Likes
2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-04-17 08:55 AM

Hi @Beds ! Have you assigned your license? If not, the steps are outlined here: https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-Zoom-licenses

 

Hope this helps! 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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VA
Community Moderator | Employee
Community Moderator | Employee

‎2023-04-17 08:59 AM

Hi @Beds and welcome to the Zoom Community! You may still need to assign the license you purchased. You can do this by signing into your Zoom web portal and selecting "User Management." The full step-by-step instructions can be found here. I hope this helps!


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes