Zoom Phone subscription attached to incorrect account

[aestein4]

I subscribed to the Zoom Phone service today ($10/mo). I didn't realize that the account was attached to an old workplace and all my emails went to my former boss and I couldn't figure out how to use the phone service. I ended up having to cancel my subscription, but it doesn't look like I get a refund for it. Since I already paid the money for it, can I get it transferred to another account?

Edit: I called billing to get a refund.

[Mandel · Accepted solution]

Hi @aestein4 ,

Welcome to the Zoom Community!

I have reviewed your account and can see that you have already received a full refund for your Zoom Phone purchase. Please allow 3-5 business days for the credit to be reflected back to your original payment method.

Let us know if you need further assistance. 

Cheers,
Zoom Community Team