Error 1132 when signing in

[rronner]

I have been in communication with Trust and Safety and have submitted an appeal via ticket T&S0686391.  The appeal people got back to me and told me the following:

"Based on the information provided, we have verified that your Zoom account is currently active and there are no restrictions or issues associated with it at this time."  And they gave me the information about uninstalling and updating my client.  I am running version 6.45 on the computer that is having the issue.  I did this and am still receiving the 1132 error.

I have created a new ticket T&S0688412 5 days ago referring to the previous ticket noted above stating that I did EVERYTHING that they mentioned in the ticket above and am still having the same issue.

Can someone please help me to find out what is really going on with my computer that is having this issue.

I have created at least 10 other accounts, for testing, which are ALL having the same issue.

I really need to have access to zoom meetings on my Main Computer and am looking for guidance.

Thank you for your time and attention to this matter.

Ray Ronner

[CarlaA]

Hi Ray,

To clarify, the restriction you’re experiencing is on the device, not the account itself- which is why we previously confirmed that your account remains active.

We can also confirm that we have received the new appeal tied to the device. Our Trust and Safety will review it and follow up through the appeal ticket.

Thank you. 

[rronner]

Thank you for getting back to me.  It has been 9 days since I posted in support and I have heard nothing back from Trust and Safety.  Any chance you could follow up with them for me?

Much appreciated.

Ray

[Whatsgoingon84]

I’m having same issue.