Error 1132 when signing in

[rronner]

I have been in communication with Trust and Safety and have submitted an appeal via ticket T&S0686391.  The appeal people got back to me and told me the following:

"Based on the information provided, we have verified that your Zoom account is currently active and there are no restrictions or issues associated with it at this time."  And they gave me the information about uninstalling and updating my client.  I am running version 6.45 on the computer that is having the issue.  I did this and am still receiving the 1132 error.

I have created a new ticket T&S0688412 5 days ago referring to the previous ticket noted above stating that I did EVERYTHING that they mentioned in the ticket above and am still having the same issue.

Can someone please help me to find out what is really going on with my computer that is having this issue.

I have created at least 10 other accounts, for testing, which are ALL having the same issue.

I really need to have access to zoom meetings on my Main Computer and am looking for guidance.

Thank you for your time and attention to this matter.

Ray Ronner

[CarlaA]

Hi Ray,

To clarify, the restriction you’re experiencing is on the device, not the account itself- which is why we previously confirmed that your account remains active.

We can also confirm that we have received the new appeal tied to the device. Our Trust and Safety will review it and follow up through the appeal ticket.

Thank you. 

[rronner]

Thank you for getting back to me.  It has been 9 days since I posted in support and I have heard nothing back from Trust and Safety.  Any chance you could follow up with them for me?

Much appreciated.

Ray

[Whatsgoingon84]

I’m having same issue. 

[jackdfw]

i too am having the same issue. i get error code 1132 on my laptop whether signing in or trying to access meetings. On my cellphone it works perfectly. The other issue i have that is directly related to this is the fact that after looking at dozens of articles regarding this problem, i have yet to see an answer. The staff that responds does not respond with a solution, rather the simply pass the buck by referring people to some other place where you can read dozens of articles that dont help.As i see it nobody at Zoom has a clue how to solve this problem. Looking at how many similar posts you see here, none providing solutions and virtually all describing the same unsolved issue. Here is the good news though, a solution: because of the total lack support and the issue is so widespread, i've concluded if I no longer want to see error code 1132 the answer is to get rid of zoom and go to some other platform. The mindset at zoom of course is that they are the biggest in the industry so big dealif you leave. personally there is very little business that I conduct that absolutely requires Zoom to define its success or failure. the truth is business has been conducted for literally thousands of years,long before Zoom was conceived. Businesses of past were highly successful then and now. Dont let the zoom people convince you that you cant survive without it. You can. I have wasted more than enough time on trying to resolve this 1132 issue and my time with it is just about over. It doesnt work advertised, so if it doesnt work,why do i need it?

[Mandel · Accepted solution]

Hi @jackdfw ,

I am sorry to hear that your experience with our support staff has not been ideal. While I understand your frustration, please note that the cause for the error you're experiencing is usually a Trust & Safety concern. If you feel that your account/device has been blocked in error, I suggest submitting an appeals form.

I hope this helps.

Best,
Zoom Community Team