Yearly to monthly

[24seobuway]

Hello, I just purchased yearly subscription and somehow I want to get a refund and then change it into monthly subscription. However the problem is that I made something terrible mistake and I cannot get a refund.

Now, I am trying to email to the support team to get a refund. Is there any solutions for that?

[CarlaA]

Hi @24seobuway , 

Emailing our support team is the way to go! They will have access to your account and will be able to assist you further. We do not currently handle billing-sensitive topics in the community.

Carla, 
Zoom Community Team