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Where is "terminate account" Button?

Pat11
Newcomer
Newcomer

When I follow the instruction to terminate my account I can't find the terminate button. Where is it???????

5 REPLIES 5

yash45
Newcomer
Newcomer

click on your account symbol

I want to terminate, not log out.

VA
Community Moderator | Employee
Community Moderator | Employee

Hi @Pat11 and welcome to the community! If you have a paid account, you will need to cancel your subscription before you can terminate your account. Once you've followed the directions here to cancel your subscription,  you should then see the "terminate my account" option in your web portal.  
Alternately, if your account is part of a larger organization's account, like a school or business, you will need to unassociate your account from the organization's profile before you can terminate it. The directions to do that are here

I hope this helps!


Virginia
Zoom Community Team
Have you heard of Zoom AI Companion?

I have cancelled my account but can not see the terminate button.  I assume the cancellation would take effect immediately.

Bort
Community Champion | Employee
Community Champion | Employee

Hi @Glen777 

Cancellation only stops the auto-renewal, but the month you've already paid for is still active. Once that has run out and your account downgrades back to Basic, then you can Terminate your account.