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2022-10-09
08:06 PM
- last edited on
2023-04-25
12:26 PM
by
Bri
When I follow the instruction to terminate my account I can't find the terminate button. Where is it???????
2022-10-10 04:34 AM
click on your account symbol
2022-10-10 06:47 PM
I want to terminate, not log out.
2022-10-11 11:39 AM
Hi @Pat11 and welcome to the community! If you have a paid account, you will need to cancel your subscription before you can terminate your account. Once you've followed the directions here to cancel your subscription, you should then see the "terminate my account" option in your web portal.
Alternately, if your account is part of a larger organization's account, like a school or business, you will need to unassociate your account from the organization's profile before you can terminate it. The directions to do that are here.
I hope this helps!
2022-11-04 07:43 PM
I have cancelled my account but can not see the terminate button. I assume the cancellation would take effect immediately.
2022-11-07 06:44 AM
Hi @Glen777
Cancellation only stops the auto-renewal, but the month you've already paid for is still active. Once that has run out and your account downgrades back to Basic, then you can Terminate your account.