cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

How to Cancel Current Plat and Upgrade Plan

yadunandana
Newcomer
Newcomer

‎2021-09-15 05:56 AM

I just made a mistake. Instead, I made a payment to continue the pro current plan with a total of 100 participants. I should have upgraded to 300 participants. How can I cancel the payment and choose to upgrade to a capacity of 300 participants?

0 Likes
1 REPLY 1

Bort
Zoom Employee
Zoom Employee

‎2021-09-15 08:05 AM

If you need to cancel your Pro account and switch to a Business account, you will need to contact our Billing team to assist with that. 

Keep in mind, the Pro plan can have as few as 1 license (so ~$14.99/month), while a Business plan requires at least 10 licenses (so ~$199/month). If you don't need that many licenses, I would recommend staying with the Pro plan and just purchasing a Large Meeting Add-on, which will increase your max participants to 500 and only cost an additional $50/month. 

0 Likes