Unable to cancel subscritpion

[Anna41]

I want to cancel my subscription. 

I have tried several times using two different methods to cancel my Zoom subscription, but each time I try to do so, I am unable. 

Either the page needs to reload or the process is not available at the time I am trying to cancel.

I find this unacceptable and irregular. Has anyone else experienced this?

How do I connect with Customer Service?

[SB2024]

We have had issues with downgrading our account to fewer users using the online portal. We downgraded in August but were charged the old price for September and October. I would suggest calling them instead:   1.888.799.0125. We haven't been successful yet but hope you have better luck!

[Sassycat44]

I was going to pay for month to month, but not now!   Too difficult or even impossible to talk to live person.   I need some assistance with set up and cant input my password with my phone, so cant reach support.   This is way too difficult and risky.