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Unable to cancel subscritpion

Anna41
Newcomer
Newcomer

‎2024-10-13 01:04 AM

I want to cancel my subscription. 

I have tried several times using two different methods to cancel my Zoom subscription, but each time I try to do so, I am unable. 

Either the page needs to reload or the process is not available at the time I am trying to cancel.

I find this unacceptable and irregular. Has anyone else experienced this?

How do I connect with Customer Service?

 

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2 REPLIES 2

SB2024
Newcomer
Newcomer

‎2024-10-21 01:02 PM

We have had issues with downgrading our account to fewer users using the online portal. We downgraded in August but were charged the old price for September and October. I would suggest calling them instead:   1.888.799.0125. We haven't been successful yet but hope you have better luck!

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Sassycat44
Newcomer
Newcomer

‎2025-01-16 11:15 AM

I was going to pay for month to month, but not now!   Too difficult or even impossible to talk to live person.   I need some assistance with set up and cant input my password with my phone, so cant reach support.   This is way too difficult and risky.

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