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Predatory and unethical practices - wondering about class action

DiversityScienc
Newcomer
Newcomer

If you have a Zoom plan and are shocked to find you cannot reduce the number of licenses or cancel and add-on, please respond. This business practice is dubious at best and potentially actionable.

 

If you were not made aware that Zoom considers you "locked in" until you tried to downgrade or cancel, that experience should be widely publicized before more organizations fall prey to this practice. 

 

Check your paperwork. Did you even get any paperwork? If you did, does it say anything about being locked in? Many people just upgrade plans without being told they will be unable to cancel or downgrade. 

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