Two Licenses that do not cover my event

[Mamilsa]

I purchased a one-month large Zoom meeting license when what I wanted was a large meeting webinar  license; I then bought a one-month large audience webinar license  that expires in one week, and my event is two weeks away,

I now have two licenses I cannot use and no license when I need it. 

HELP!

[S_K · Accepted solution]

Hello @Mamilsa, 

Please contact Zoom Billing directly with questions regarding your Zoom account. They can provide personalized assistance and address your specific concerns.

It is best if you submit a request to our Zoom Billing team for assistance. I've provided a contact link below.

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

• Contact Billing

• Billing and Payments Support Hub

Cheers!

~S

[S_K]

@Mamilsa - Since only Zoom Billing can assist with this, I'm marking my reply as an accepted solution. If you still need help, please contact Zoom Support.