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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Subscription Issue

YaniMills
Newcomer
Newcomer

‎2021-10-19 12:57 AM - last edited on ‎2023-04-05 03:07 PM by Community Moderator | Employee

Hello everyone . I was trying to contact a person from the zoom costumer service for a really big deal issue. Because I payed a PRO plan in zoom on May 21,2021 and it will expires on March 20, 2022. Then the problem is my subscription turns to BASIC. and I really don't know why and how did it happen. Please help me for my issue because I am having an upcoming event in next next week. I really need the zoom service to fix it.

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Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-19 03:39 AM

Hi @YaniMills 

 

I would recommend checking that your Pro license is properly assigned to your user profile.

 

You can do this by checking https://zoom.us/account/user and Editing your user there to assign the license.

 

You could also check your billing status at https://zoom.us/billing/report  - but it sounds like you already paid for the year - is that correct?

 

If you are seeking direct help from Zoom (rather than the Community) you can raise a ticket here:

 

https://support.zoom.us/hc/en-us/requests/new

 

 

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