Subscription Issue

[YaniMills]

Hello everyone . I was trying to contact a person from the zoom costumer service for a really big deal issue. Because I payed a PRO plan in zoom on May 21,2021 and it will expires on March 20, 2022. Then the problem is my subscription turns to BASIC. and I really don't know why and how did it happen. Please help me for my issue because I am having an upcoming event in next next week. I really need the zoom service to fix it.

[Rupert]

Hi @YaniMills 

I would recommend checking that your Pro license is properly assigned to your user profile.

You can do this by checking https://zoom.us/account/user and Editing your user there to assign the license.

You could also check your billing status at https://zoom.us/billing/report  - but it sounds like you already paid for the year - is that correct?

If you are seeking direct help from Zoom (rather than the Community) you can raise a ticket here:

https://support.zoom.us/hc/en-us/requests/new