Request refund for pro subscription

[HenryAlpha1]

Dear Zoom Support Team,

I am writing to you regarding the recent closure of my support request, despite the fact that the underlying issue, specifically the refund I am awaiting, remains unresolved.

The closure of the case, referenced as MSG22804680_DNi0jWBCN11OhbXDkjA, is concerning as I have not yet received the refund. This matter requires urgent attention and resolution, and I am keen to understand the status of my refund.

I would appreciate it if you could reopen this case or provide clear guidance on the next steps to ensure my refund is processed promptly. I am available to provide any additional information or documentation you may require to expedite this process.

Thank you for your immediate assistance with this critical matter.

Sincerely,

Henry 

[Mandel]

Hi Henry,

Upon review, I can see that you are currently the owner of a free Zoom account. As such, I don't see any payments. Can you please specify which refund you are expecting?

Thanks,

Zoom Community Team