Request for a One-Time Courtesy Refund Due to Accidental Subscription

[brandD]

Hi, I understand that Zoom subscriptions are generally non-refundable, and I realize that this situation happened because of my own mistake.
I accidentally subscribed to the plan while navigating through the settings, and I did not fully understand how the subscription system worked.

I’m the youngest employee in my team, and I’m still learning how these billing and subscription processes work. I now understand what happened, and I will be much more careful from now on to make sure this doesn’t happen again.

I know this may be an inconvenience, but could you please consider making an exception just this one time and help me with a courtesy refund? I would be sincerely grateful for your understanding and support.

[Ray_Harwood · Accepted solution]

Because this is a public forum, we can't solve specific billing account questions here, only general billing issues.

Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

[MGSR]

Hello @brandD! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Ray_Harwood's  answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing by submitting a ticket.