Request for refund - Accidental Annual Subscription Purchase

[hongchau]

I signed up for a Zoom trial but forgot to turn off renewal. After the trial period on March 15, the system automatically renewed the annual Zoom Workplace Pro subscription through the Google Play Store, so I would like to request a refund. I canceled the subscription through Google Play and I kindly request that you consider processing the refund as an exception.

I have emailed to support team as well as Submit a request but have not received a response. Where can I track my request. 

Thanks