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Request for refund - Accidental Annual Subscription Purchase

Forum|Forum|10 months ago
March 18, 2025
6 replies
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I signed up for a Zoom trial but forgot to turn off renewal. After the trial period on March 15, the system automatically renewed the annual Zoom Workplace Pro subscription through the Google Play Store, so I would like to request a refund. I canceled the subscription through Google Play and I kindly request that you consider processing the refund as an exception.

I have emailed to support team as well as Submit a request but have not received a response. Where can I track my request.

Thanks

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Best answer by S_K

Hello @hongchau,

Welcome to Zoom Community!

Please refer to the following Zoom Support article regarding your subscription purchased through Google Play: Canceling a Zoom subscription on Google Play

According to Google's Terms of Service, your past subscriptions can’t be refunded, but there may be some exceptions. See also Google Play’s refund policies.

I hope this is helpful!

~S

S_KAnswer

Community Champion | Employee

Hello @hongchau,

Welcome to Zoom Community!

Please refer to the following Zoom Support article regarding your subscription purchased through Google Play: Canceling a Zoom subscription on Google Play

According to Google's Terms of Service, your past subscriptions can’t be refunded, but there may be some exceptions. See also Google Play’s refund policies.

I hope this is helpful!

~S

H

hongchauAuthor

Newcomer

Thanks for reply my topic.

I'm already canceled on Google Play but I don't know how to refund. Who should I send my request to? Is Google Play the one that will refund me or Zoom?

Have a good day,

Hong Chau

H

hongchauAuthor

Newcomer

Thanks for reply my topic

I'm already canceled on Google Play but I don't know how to refund. Who should I send my request to? Is Google Play the one that will refund me or Zoom?

Have a good day!

M

Mandel

Community Champion | Employee

Hi @hongchau,

In your case, Zoom would be the one responsible to issue a refund. That said, it looks like your request has already been resolved through the submitted ticket. Please let me know if you need further assistance.

Cheers,

Zoom Community Team

P

PabloSegarra08

Newcomer

Hi, I have the same problem, I signed up for a Zoom trial but forgot to turn off renewal. After the trial period on March 10, the system automatically renewed the annual Zoom Workplace Pro subscription through the Google Play Store, so I would like to request a refund. I canceled the subscription through Google Play and I kindly request that you consider processing the refund as an exception. Please if you could help me i would very grateful.

P

PabloSegarra08

Newcomer

Hi, i have the same problem, I signed up for a Zoom trial but forgot to turn off renewal. After the trial period on March 10, the system automatically renewed the annual Zoom Workplace Pro subscription through the Google Play Store, so I would like to request a refund. I canceled the subscription through Google Play and I kindly request that you consider processing the refund as an exception.

G

GDF1

Newcomer

Hi

On the 26th of March I wrote an email saying I don't want to renew the subscription to zoom. I didn't realize I have to follow a different procedure. So I was charged for another year. I had to go to the website and try to cancel it myself but it allowed me to cancel the plan only for next year.

My employer has paid for a zoom work account, I don't need a personal one anymore. Can you please refund me?

P

PabloSegarra08

Newcomer

Hi, you have to create a ticket for Zoom Support, I did that and I got a response to my email a week or so later saying that I would receive a refund within 3 to 5 business days and they did it on fifth day

G

GDF1

Newcomer

Hi Pablo

I did it but they refused to refund me.

Thanks for your message.

G

GDF1

Newcomer

Hello

I have the same problem. The system automatically renewed the subscription. I sent an email in March to end the subscription but didn't get any reply. I didn't know I had to follow a different procedure. My employer has paid for a work subscription, I don't need a personal subscription. So I would like a refund, please.

D

Dawn70

Newcomer

they’re a bunch of grimy thieves and only care about taking people’s money

L

Lp8689

Newcomer

Same thing happened to me, it’s disgusting. I told them I did not receive any email alerting me of my autorenewal and they just kept citing the “terms and conditions” like okay that means nothing, most companies who care about their customers and don’t need to do shady stuff to make money will actually notify people. Who remembers terms and conditions from a year ago?! It’s normal human decency. Ew.