cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Re: 40 minute limit popped up with my zoom pro account

csmicfool
Newcomer
Newcomer

‎2024-07-31 05:14 AM

I have a pro account, zoom says I can't submit tickets via the chatbot, had to go through a big process to submit ticket.

 

This began happening to ALL meetings on TWO of my paid PRO accounts in the past week.  Meetings scheduled in a pro account are all of a sudden limited to 40 minutes again.

0 Likes
1 REPLY 1

lancetlc
Zoom Employee
Zoom Employee

‎2024-07-31 09:16 AM

Hey @csmicfool,

 

Thank you for your message. There might be a good chance that your license got unassigned. If you can manage to contact the admin of your account to look into this, please do. If the license is accounted for then we'll have to ask you to submit a ticket here with detailed information about the issue so our Support Team can assist.

 
0 Likes