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Re: 40 minute limit popped up with my zoom pro account

csmicfool
Newcomer
Newcomer

‎2024-07-31 05:14 AM

I have a pro account, zoom says I can't submit tickets via the chatbot, had to go through a big process to submit ticket.

 

This began happening to ALL meetings on TWO of my paid PRO accounts in the past week.  Meetings scheduled in a pro account are all of a sudden limited to 40 minutes again.

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1 REPLY 1

lancetlc
Zoom Employee
Zoom Employee

‎2024-07-31 09:16 AM

Hey @csmicfool,

 

Thank you for your message. There might be a good chance that your license got unassigned. If you can manage to contact the admin of your account to look into this, please do. If the license is accounted for then we'll have to ask you to submit a ticket here with detailed information about the issue so our Support Team can assist.

 
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