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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Purchased zoom pro and webinar annual subscription but account restricted to basic

Arpitgolechha
Newcomer
Newcomer

‎2022-10-17 11:07 AM - last edited on ‎2023-04-25 12:15 PM by Community Moderator | Employee

Hello,

 

I recently purchased zoom pro and webinar annual subscription but i did not receive any mail confirming the subscription / invoice and my zoom account shows that I am a basic user even after i upgraded to pro. 

 

I have tried raising ticket but no response. I don't know what to do. 

 

I am scared as I invested major part of my savings in this. Please help me. 

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DeniseLahat
Community Champion | Customer
Community Champion | Customer

‎2022-10-17 11:27 AM

Make sure you are logging in to the correct account #, with the same e-mail.  If so, then go to User Management/Users and make sure the licenses are assigned to you.

Denise Lahat
_____________________________
Need more help? https://get.events/
and join our FB group https://www.facebook.com/groups/zoomeventpros
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