Purchased zoom pro and webinar annual subscription but account restricted to basic

[Arpitgolechha]

Hello,

I recently purchased zoom pro and webinar annual subscription but i did not receive any mail confirming the subscription / invoice and my zoom account shows that I am a basic user even after i upgraded to pro. 

I have tried raising ticket but no response. I don't know what to do. 

I am scared as I invested major part of my savings in this. Please help me. 

[DeniseLahat]

Make sure you are logging in to the correct account #, with the same e-mail.  If so, then go to User Management/Users and make sure the licenses are assigned to you.