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2022-10-17 11:07 AM - last edited on 2023-04-25 12:15 PM by Bri
I recently purchased zoom pro and webinar annual subscription but i did not receive any mail confirming the subscription / invoice and my zoom account shows that I am a basic user even after i upgraded to pro.
I have tried raising ticket but no response. I don't know what to do.
I am scared as I invested major part of my savings in this. Please help me.
2022-10-17 11:27 AM
Make sure you are logging in to the correct account #, with the same e-mail. If so, then go to User Management/Users and make sure the licenses are assigned to you.