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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Pro account with no live chat support

ahmadn
Newcomer
Newcomer

‎2023-08-05 04:09 AM

I'm trying to change my sign-in e-mail because it has been de-activated and all communication from zoom is going to it but I no longer have access to it. I also have no access to a live chat service even though my account is a pro. 

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3 REPLIES 3

Wm3grands
Newcomer
Newcomer

‎2023-08-08 12:01 PM

This is not helping me at all

0 Likes

Wm3grands
Newcomer
Newcomer

‎2023-08-08 12:04 PM

I’m unable to help anyone because I’m new to zoom and need help with my personal ID number and host key. When I try to use the numbers on my profile page, I’m getting a recording stating they can’t find my account

0 Likes

Ericha
Newcomer
Newcomer

‎2023-08-08 02:08 PM

I am having the SAME problem. I have to have the PRO account because I am a therapist and have had it for years - now - I cannot get anyone on the phone - nor am I am able to upgrade my software which means I cannot use my ZOOM for meetings. I am getting the run around. I am not happy. 

0 Likes