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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

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Payment not processing

ayos
Newcomer
Newcomer

‎2025-05-14 10:10 PM

My payment always has show this when I get to Place Order
An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613)

 

@Bri

Topics:
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1 REPLY 1

Mandel
Community Champion | Employee
Community Champion | Employee

‎2025-05-19 01:55 AM

Hello @ayos ,

 

Welcome to the Zoom Community!

 

I see that you have already submitted a ticket to Zoom Billing and your request is currently being handled by one of our specialists. If you have additional questions or would like to add more details, please reply directly to the ticket.

 

Thanks,
Zoom Community Team

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