Payment error. It says there is no money, but it is on the card. What's the problem?

[nekrasovdanylo]

The money is on the card, I try to pay the annual tariff, but the payment does not pass because "Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method".

What is the problem? I only have 56 euros to pay with the coupon.
I attach a statement from the bank

[S_K]

Hi @nekrasovdanylo 

Please contact your bank as suggested in the error message as that is where the error originated.

[AustineO]

I have been trying for over a week now to make a payment on my account, but I keep getting this error message:

"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method."

I have contacted my bank, but they said the issue is not from their end from Zoom.

Kindly assist, and urgent, please

[S_K]

@AustineO 

If this hasn't been resolved already, may I have your account number so I can find the error codes? If you're unsure, go to Account Management and then select Account Profile. It will be there.