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Paid for my regular education account but am still listed in basic plan

Aklaunch
Newcomer
Newcomer

‎2024-05-23 03:25 AM

Hi,

 

I am in need of urgent assistance. 

I paid for my regular educational account but my account is listed as 'basic'

I see a lot of people complain about this and get no response.  

There is no one to talk to.  Only foreigners who say that someone will call me back.

This is my ticket number by you:
 BIL1252425

 

Perhaps my payment didn't go through to you as it's status is listed as "credit"

I'd like to be able to speak to a real person until this issue is solved.

Please get in touch with me as soon as possible

 

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DanHuber
Contributor II
Contributor II

‎2024-05-23 05:15 AM

Did you use your educational institution email address to setup this paid account? if so was this email address ever apart of that institutions Zoom account? If so then that email address may still be associated with that institutions account. 

If this is the case then the admin or account owner of that Zoom account would need to remove you from their list of users. 

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