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Paid Pro account but told I have Basic

stanne
Newcomer
Newcomer

‎2023-02-11 04:03 PM - last edited on ‎2023-05-05 11:51 AM by Community Moderator | Employee

How do I contact someone at Zoom?

 

I pay for a Pro account monthly and have since June.  My meetings go well over the 40 minutes of a Basic plan but It says I have only Basic.  

 

Can someone suggest how to directly contact Zoom about this problem?  Many, many thanks.  

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S_K
Community Champion | Employee
Community Champion | Employee

‎2023-02-13 08:22 AM

Hi stanne,

 

Thank you for reaching out to Zoom Community!

 

I recommend contacting our Billing support team here for assistance with this as they will need to access your account to investigate.

 

If my reply helped guide you in the right direction, please click the Accept as Solution button. This helps others with the same question.

 

~S

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