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2023-01-08 06:05 AM - last edited on 2023-05-01 12:44 PM by Bri
Michael _ Irish
Jan 7, 2023, 16:38 GMT
2023-01-07 16:40 GMT
I have logged in using another recovery code. Why is the authenticator app no longer being accepted ? Thrice today I have had to log in using recovery codes. Please advise.
Looking at the questions below. This is not about any of the items listed for either "Product" or "About".
2023-01-08 14:15 GMT
Today again I have had to use another recovery code. None of the Select Location items seem relevant.
2023-01-08 09:09 AM
2023-01-09 03:09 AM
2023-01-09 11:10 GMT
Thank you Eliot. I looked at the support article.
Is it worth using the Reset process perhaps ?
I have only a free account. Is that relevant ?
This morning the Google Authenticator app, which definitely used to work happily with Zoom, again was not accepted. However, yesterday I set up SMS two-factor as an alternative, and that did work, which is better than having to use a recovery code.