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Michael _ Irish

Jan 7, 2023, 16:38 GMT

2023-01-07 16:40 GMT

I have logged in using another recovery code.  Why is the authenticator app no longer being accepted ?  Thrice today I have had to log in using recovery codes.  Please advise.

Looking at the questions below.   This is not about any of the items listed for either "Product" or "About".

2023-01-08 14:15 GMT

Today again I have had to use another recovery code.   None of the Select Location items seem relevant.

Please advise.


Community Champion | Zoom Partner
Community Champion | Zoom Partner

hi tmnirish1,


are you using one of the zoom authenticator apps:

please see support article

Managing two-factor authentication (2FA) – Zoom Support


thanks,  eliot

2023-01-09 11:10 GMT

Thank you Eliot.   I looked at the support article.

Is it worth using the Reset process perhaps ?

I have only a free account.  Is that relevant ?

This morning the Google Authenticator app, which definitely used to work happily with Zoom, again was not accepted.   However, yesterday I set up SMS two-factor as an alternative, and that did work, which is better than having to use a recovery code.