My billing information was changed by someone else

[h3xmind]

Today I got an email from Zoom that said that my billing information was changed by a person I know. How can someone else change the billing information of my personal account? I never authorized that. I’m sure this person doesn’t have my account credentials because I login with google and my account has two-factor authentication. If someone tried to login to my google account I’d also get an email.

[Ray_Harwood · Accepted solution]

Welcome to the Zoom Community, @h3xmind.  Sorry for the delay in responding!

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to our Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

You can also use this link to report Abuse, Account Takeover, Fraud or Fraudulent Charges, Copyright or Trademark infringement, or to submit a Law Enforcement Request:
https://zoom.us/trust-form

Additional information on Zoom's Trust and Safety program is available here.