how to contact zoom support for technical issue ,what plan I need to purchase for this.

Forum|Forum|1 year ago
July 11, 2024
3 replies
0 views

Hello Zoom Team,

I need some technical support regarding zoom app latency issue in our organization ,how to connect technical support or create a ticket as currently have basic plan.

if their any paid support available please let me know surly .

any help will e appreciated .

thanks

Richa

Other

C

colegs

Community Champion | Employee

@richakm - You can find the levels of support listed here for the various license options. That being said, if you are looking for latency issues, that would likely involve network issues on your side. Unless there is a system wide issue that impacts a significant number of customers, there is not much Zoom can do to determine why your specific account is running slow.

R

richakmAuthor

Newcomer

its working fine in physical device,facing issue only in windows 365 cloud pc .

R

richakmAuthor

Newcomer

Hi

Currently I have basic zoom license where I tried to submit the ticket but it auto closed. I am looking to upgrade it to ZOOM Workplace pro with ZOOM Workplace pro can I request and submit a technical support ticket issue .?

Thanks
Richa

R

richakmAuthor

Newcomer

with zoom workspace pro license can i submit a request for technical issue.