I lost my cloud recordings after cancelling my paid subscription. Is there a way I recover them?

Forum|Forum|4 years ago
December 15, 2021
3 replies
0 views

Hi,

I did not download my recording from the cloud before I canceled my paid subscription. Is there a way I recover them? (if I re-subscribe for example)

Thanks for your help.

Sibel

Subscriptions

Best answer by Bort

Your cloud recordings are still in your account, although not currently accessible as a Basic account. You would need to re-subscribe to Zoom Pro to gain access to your cloud recordings.

ZoomTestKitchen

Specialist

Assuming that when you cancelled that you can still login with the same credentials, although it’s now a free account. It would be worth either contacting Zoom sales or resubscribe for 30-days to see if it has retained your recordings. I would guess that they will still be there.

Jeff Widgren

#ZoomTestKitchen

BortAnswer

Employee

Your cloud recordings are still in your account, although not currently accessible as a Basic account. You would need to re-subscribe to Zoom Pro to gain access to your cloud recordings.

T

Thuytp

Newcomer

How long will my recordings retained on the clouds after I cancelled my subscriptions? I cancelled subscription of my personal account to move to my company's business account. Then later on I realized that I could not access to my old recordings in my personal account 😂.