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Zoom AI Companion2021-12-15 03:21 AM - last edited on 2023-04-06 01:42 PM by Bri
Hi,
I did not download my recording from the cloud before I canceled my paid subscription. Is there a way I recover them? (if I re-subscribe for example)
Thanks for your help.
Sibel
Solved! Go to Solution.
2021-12-15 08:08 AM
Your cloud recordings are still in your account, although not currently accessible as a Basic account. You would need to re-subscribe to Zoom Pro to gain access to your cloud recordings.
2021-12-15 07:48 AM
Assuming that when you cancelled that you can still login with the same credentials, although it’s now a free account. It would be worth either contacting Zoom sales or resubscribe for 30-days to see if it has retained your recordings. I would guess that they will still be there.
Jeff Widgren
#ZoomTestKitchen
2021-12-15 08:08 AM
Your cloud recordings are still in your account, although not currently accessible as a Basic account. You would need to re-subscribe to Zoom Pro to gain access to your cloud recordings.
2023-06-01 12:43 AM
How long will my recordings retained on the clouds after I cancelled my subscriptions? I cancelled subscription of my personal account to move to my company's business account. Then later on I realized that I could not access to my old recordings in my personal account 😂.
2023-09-26 01:15 AM
Joining the question.
2023-12-28 03:45 PM
Joining the discussion. I reactivated my account today as a Pro account, but all the recorded meetings are still not back. What should I do next? I have all the recorded meeting links and passwords saved.
2023-12-28 04:17 PM
Welcome to the Zoom Community, @jgugu.
There is a time limit for how long Zoom will maintain the recordings. I can’t find the definitive documentation, but I think it’s 30 days. If your account was inactive for longer for 30 days or more, it’s likely they were deleted.
2023-12-29 06:42 PM
Close the account on Dec 18 and reactivate it on Dec 28. The tech can not find any recordings.
2021-12-15 03:14 PM
Thank you for your help!