I lost my cloud recordings after cancelling my paid subscription. Is there a way I recover them?

[Sibelh]

Hi,

I did not download my recording from the cloud before I canceled my paid subscription. Is there a way I recover them? (if I re-subscribe for example)

Thanks for your help.

Sibel

[ZoomTestKitchen]

Assuming that when you cancelled that you can still login with the same credentials, although it’s now a free account. It would be worth either contacting Zoom sales or resubscribe for 30-days to see if it has retained your recordings. I would guess that they will still be there. 

Jeff Widgren

#ZoomTestKitchen

[Bort · Accepted solution]

Your cloud recordings are still in your account, although not currently accessible as a Basic account. You would need to re-subscribe to Zoom Pro to gain access to your cloud recordings. 

[Thuytp]

How long will my recordings retained on the clouds after I cancelled my subscriptions? I cancelled subscription of my personal account to move to my company's business account. Then later on I realized that I could not access to my old recordings in my personal account 😂.

[dante555]

Joining the question.

[jgugu]

Joining the discussion.  I reactivated my account today as a Pro account, but all the recorded meetings are still not back. What should I do next? I have all the recorded meeting links and passwords saved.

[Ray_Harwood]

Welcome to the Zoom Community, @jgugu.

There is a time limit for how long Zoom will maintain the recordings. I can’t find the definitive documentation, but I think it’s 30 days. If your account was inactive for longer for 30 days or more, it’s likely they were deleted. 

[jgugu]

Close the account on Dec 18 and reactivate it on Dec 28. The tech can not find any recordings. 

[stephanieshar]

I came here with the same issue.

[Emily26]

My User, recently went from a paid to free account through my company account at Alchemy of Breath. My company requested I delete some of the recordings because they are filling up their account. 

I see I am not able to delete them now as a free account. I want to keep some of them. How do I do this with a free account? What are the possibilities?

Thank you for your time.

[Ray_Harwood]

Welcome to the Zoom Community, @Emily26.

The recordings can be deleted by the company's Zoom Admin by going to their Admin -> Account Management -> Recordings menu.

[Emily26]

thank you for getting back to me!

[stephanieshar]

I resubscribed and my recordings are still gone.

[MGSR]

Hello @stephanieshar,

Kindly assign the license to your account and try to log out and log back in. 

Please let us know if you need further assistance. 

[stephanieshar]

What license and how do I do that?

[Sibelh]

Thank you for your help!