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2022-05-31
04:00 PM
- last edited on
2023-04-25
12:26 PM
by
Bri
Hi
Does anybody know where I send an email to complain about poor service from a human on the chatbot?
I went round 4 people in 90 minutes and the last salesperson sent me back to billing without exploring my needs.
Any help would be appreciated.
Cheers
Solved! Go to Solution.
2022-06-01 08:26 PM
Hi there!
When you need help, a good place to start is to search the Zoom Support Center. You can start on the Contact Us page to pick the department that best fits your situation. You can also use the Feedback Form to report your experience.
If this has answered or helped you find a solution to your question, please click the Accept as Solution button below so others in the Community may benefit as well. ⤵️
2022-08-04 07:51 AM
Hi Nick,
Please use the Feedback Form to report your experience. You can also submit a ticket found at the bottom of the Contact Us page.
2022-06-01 08:26 PM
Hi there!
When you need help, a good place to start is to search the Zoom Support Center. You can start on the Contact Us page to pick the department that best fits your situation. You can also use the Feedback Form to report your experience.
If this has answered or helped you find a solution to your question, please click the Accept as Solution button below so others in the Community may benefit as well. ⤵️
2022-08-03 06:38 PM
2022-08-04 07:51 AM
Hi Nick,
Please use the Feedback Form to report your experience. You can also submit a ticket found at the bottom of the Contact Us page.
2022-11-04 12:50 PM
Hi, I have a problem as when i creating a meeting it last only for 40mins, and i have pro account, so it should last as much as needed, pls check and sort it out
2023-08-09 08:20 AM
Hi @AdelAzmy
Please look under the Users section to see if your paid license is assigned to you. See Assigning Zoom Licenses. If you need further assistance, please reach out to Billing by chat.
2023-08-02 12:22 PM
I am having the exact same problem. Zoom is extremely unhelpful. It seems that they expect us to figure it out on our own. Their customer service is non-existent.
2023-08-09 08:22 AM
Hi @WTF2
Please look under the Users section to see if your paid license is assigned to you. See Assigning Zoom Licenses. If you need further assistance, please reach out to Billing by chat.
Answers to most of your questions can be found faster by searching Zoom Support.
2023-11-22 09:46 PM
Dear Zoom Team
My amount is still not refunded. I am attaching the following communication for your refrence.
Thanks for contacting Zoom Support. It appears this ticket has been closed. If this request still requires assistance or if you have a new issue, visit https://support.zoom.us.
2023-12-26 10:14 AM
My account number is 3021546649
I paid my bill on December 14/2023
But my account is still basic
2023-12-27 12:01 PM
Hi
Your auto-renewal was met with repeated credit card errors. Several notifications were emailed to the billing contact entered on the account.
Your successful payment was processed just past the cut-off and was shut down due to nonpayment. A portion of the payment was applied to the unpaid invoice for the time used between October 14 and December 14.
You will need to re-subscribe to access paid features. Please sign in and upgrade your account.
The credit balance on your account should apply to the order before your card is charged. Note that a new 12-month service period will begin on the date you upgrade. Unfortunately, this cannot be backdated.
If you need further assistance, please reach out to Billing by chat.
Cheers,
~S