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2022-05-31
04:00 PM
- last edited on
2023-04-25
12:26 PM
by
Bri
Hi
Does anybody know where I send an email to complain about poor service from a human on the chatbot?
I went round 4 people in 90 minutes and the last salesperson sent me back to billing without exploring my needs.
Any help would be appreciated.
Cheers
Solved! Go to Solution.
2022-06-01 08:26 PM
Hi there!
When you need help, a good place to start is to search the Zoom Support Center. You can start on the Contact Us page to pick the department that best fits your situation. You can also use the Feedback Form to report your experience.
If this has answered or helped you find a solution to your question, please click the Accept as Solution button below so others in the Community may benefit as well. ⤵️
2022-08-04 07:51 AM
Hi Nick,
Please use the Feedback Form to report your experience. You can also submit a ticket found at the bottom of the Contact Us page.
2022-06-01 08:26 PM
Hi there!
When you need help, a good place to start is to search the Zoom Support Center. You can start on the Contact Us page to pick the department that best fits your situation. You can also use the Feedback Form to report your experience.
If this has answered or helped you find a solution to your question, please click the Accept as Solution button below so others in the Community may benefit as well. ⤵️
2022-08-03 06:38 PM
2022-08-04 07:51 AM
Hi Nick,
Please use the Feedback Form to report your experience. You can also submit a ticket found at the bottom of the Contact Us page.
2022-11-04 12:50 PM
Hi, I have a problem as when i creating a meeting it last only for 40mins, and i have pro account, so it should last as much as needed, pls check and sort it out
2023-08-09 08:20 AM
Hi @AdelAzmy
Please look under the Users section to see if your paid license is assigned to you. See Assigning Zoom Licenses. If you need further assistance, please reach out to Billing by chat.
2023-08-02 12:22 PM
I am having the exact same problem. Zoom is extremely unhelpful. It seems that they expect us to figure it out on our own. Their customer service is non-existent.
2023-08-09 08:22 AM
Hi @WTF2
Please look under the Users section to see if your paid license is assigned to you. See Assigning Zoom Licenses. If you need further assistance, please reach out to Billing by chat.
Answers to most of your questions can be found faster by searching Zoom Support.
2023-11-22 09:46 PM
Dear Zoom Team
My amount is still not refunded. I am attaching the following communication for your refrence.
Thanks for contacting Zoom Support. It appears this ticket has been closed. If this request still requires assistance or if you have a new issue, visit https://support.zoom.us.