Host setting

[akper_alkautsar]

We have upgraded the zoom host to 2 hosts on July 6, 2021-5 August 2021, and have paid the zoom admin, but there are still 2 bills on zoom on July 7th.
Then on August 3, we have downgraded to 1 host but the bill for the period 6 August-September is still for 2 hosts? Explanation please ?

[RN · Accepted solution]

Hey @akper_alkautsar, Zooms billing team doesn't monitor the community. You will need to proceed with reaching out to our Zoom Billing Team, or you can look into Refunds for paid plans KB article.