40 minute limit, asking for upgrade, even though my upgrade plan is paid unti May

Forum|Forum|3 years ago
January 12, 2023
3 replies
1 view

Not thrilled that I had a meeting cut short, asking me to upgrade, even though my paid account is already upgraded until may 2023.

Why did this happen?

Upgrade Account

R

rn-zm

Community Manager

Hi @mm2020 do you have a monthly or annual subscription? Is the license still assigned? Just need a bit more clarification as to your Zoom plan, therefore, I can further assist you.

Thanks! Looking forward to your response 🙂

R

rn-zm

Community Manager

Secondly, you should have access to contact our Billing team, they can better explain and assess the situation as our Billing team does not monitor the community.

You can create a ticket at https://support.zoom.us/hc/en-us/requests/new as that's the best possibility to get eyes on this internally.

If you have a ticket already open. I'm happy to look into it if you can send me a billing ticket number via DM. Thanks!

A

Alhasani115

Newcomer

I paid 5 days ago to upgrade my plan (40 Minute limit) and still not upgraded?

How can I solve this issue?

R

rn-zm

Community Manager

Hi @Alhasani115 @m_operations can you please ensure that you have Assigned Zoom licenses to yourself or the specific user that is needing the license applied to the account.