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40 minute limit, asking for upgrade, even though my upgrade plan is paid unti May

mm2020
Listener

Not thrilled that I had a meeting cut short, asking me to upgrade, even though my paid account is already upgraded until may 2023. 

Why did this happen?

 

5 REPLIES 5

RN
Zoom Moderator
Zoom Moderator

Hi @mm2020 do you have a monthly or annual subscription? Is the license still assigned? Just need a bit more clarification as to your Zoom plan, therefore, I can further assist you.

 

Thanks! Looking forward to your response 🙂

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Zoom Community Moderator
he/him/his

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RN
Zoom Moderator
Zoom Moderator

Secondly, you should have access to contact our Billing team, they can better explain and assess the situation as our Billing team does not monitor the community.

 

You can create a ticket at https://support.zoom.us/hc/en-us/requests/new as that's the best possibility to get eyes on this internally.

 

If you have a ticket already open. I'm happy to look into it if you can send me a billing ticket number via DM. Thanks! 

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

Alhasani115
Listener

I paid 5 days ago to upgrade my plan (40 Minute limit) and still not upgraded?

How can I solve this issue?

Hi @Alhasani115 @m_operations can you please ensure that you have Assigned Zoom licenses to yourself or the specific user that is needing the license applied to the account. 

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Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

m_operations
Listener

we are going on a month now without zoom reinstating our paid plan