cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Help With Issue Escalation

dsmithpdx
Explorer
Explorer

‎2024-04-24 03:17 PM

I have been trying to get resolution to an issue that started SIX MONTHS ago. I have worked with two different account managers, a sales manager, and Zoom support and they have ALL stopped responding to my repeated emails. The last email I received from the sales manager I have been working with was over TWO MONTHS ago! Does anyone have any suggestions on how to escalate an issue? I would love to have the contact information for a senior manager of some sort but I'm sure that won't be easy to obtain. Any help would be greatly appreciated as I have spent WAY too much time and energy on this, and the lack of support and even replies to my multiple emails is simply inexcusable and abismal. Very frustrated with Zoom!!!

Topics:
0 Likes
1 REPLY 1

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-04-25 08:19 AM

Hi @dsmithpdx, thank you for bringing this to our attention and  I completely understand your frustration and disappointment with the lack of resolution to your issue. I have reached out to our support team and escalated your case. 

 

Once again, I apologize for the inconvenience you've experienced, and I appreciate your patience as we work to address your concerns.


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes