Fail to get refund on merged zoom licenses, fail to get contact with zoom

[Ru3]

Hi,

We bought a license of zoom October '22 (with credit card X, CC terminated in Nov '22) , then added another license in December '22 (with Credit card Y).

To have 1 admin account, we should buy 2 accounts (acc. Dutch sales dep.) and then get a refund on the first. This (=refund) never happened. It's about $100. The Dutch sales dep. points to the finacial dep. and they just close the ticket after xx days (don't know exactly, but went on holidays for 2 weeks and it was closed).

Ten's of e-mails but no clear reaction, they do not undertand of don't want to understand. Only questions that have been answered before. Spend a $1000 in hours to get $100 back...

Any thought's ? As i'm a pittbull in these cases...

(besides saying it's a lost case, you're an idiot doing this, etc....)

BR,

Ruud

[S_K]

@Ru3 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue. This is not something that can be address in this forum.

[Ru3]

That's what I already did. A lot of emailing back and forward.

Now they closed the ticket and I have to start al over again. I replied the 'closed' ticket and I get 2 emails. First is that the ticket is closed and submit a new request. Second that an agent will contact me soon. This 3 weeks ago.

Maybe there are other ways? Shaking up the tree.

[S_K]

@Ru3 - I'm happy to look at your tickets if you give me the ticket numbers.