Extend Meeting on Zoom One Basic Plus

[Poppy-333]

I was going to cancel  Zoom Pro today because I was feeling like the price of the Pro plan was too high for my infrequent use and not needing many of the features. When I clicked in to cancel, Zoom offered an option to go to a new Beta tier called Zoom One Basic Plus that's more like Basic but allows for extending up to 4 meetings/month to 80 minutes, so I decided to give that a try, but now I don't know how to use the meeting extensions and haven't been able to find any information about it in the support area so far. I realize I may be looking in the wrong place. Does anyone know more about this & could help me figure out how to use this new feature? 

[Dave_Chappers]

I've got the same problem! 

[Poppy-333]

Hi Dave. I forgot I posted this & didn’t update it, but I have since discovered that the option to extend comes up when you’re within an active meeting. Hope that helps! 

[Dave_Chappers]

Thanks. Yes indeed, that's helpful. I'd wondered if that might be the case, but didn't want to get the meeting going only to find there was something else I should have done beforehand in order to have longer than 40 minutes.

[AngieG1]

I was in my meeting and no extension pop up only to upgrade to pro which would have been 129.99 a year! I paid for the upgrade to basic plus but I’m getting naff all for it! 

[Cjmora84]

I'm having the same issue. I upgraded to the Basic Plus. I was in the middle of a meeting and was unable to locate the extend button. It was not by the time, where I understood it would be. My only thought is, I will try to start a brand new link for next time and hope the extend button pops up, but this is unclear. I'm having a hard time finding any information or support for this plan too, and the bot doesn't recognize it. 

[Chrisinfla]

I had the same issue - no clear option to extend.  And it dropped a very important meeting at the 40-minute mark!  Not sure this is worth the extra $.  Hopefully, someone other than the Zoom AI virtual agent will read this and respond.

[s_Design]

I also have the same problem! There is any information and i am very angry to waste my money on this scam!

[hsk]

glad I did not buy it. I am looking for another provider as I think it cost too much for my use. Is  Google meet a good alternative? i teach yoga 2 60 min classes a week. 

[DhyanaD]

Same issue. A message pops up to ask if I want to extend it but I cannot figure out how to tell it YES!! 

[MGSR]

Hello there,

I'm sorry for the late response.

On the upper left of the meeting, you should see a blue button that you can click to extend the meeting.
 

Please let me know if you need further assistance.

[huguesm]

I allow myself a general comment. I love Zoom, but use it infrequently. I find the paid models too expensive for a meeting every two months, however, the free model does not work since my meetings are always longer than 40 minutes. I canceled my paid subscription and was magically offered the "Basic Plus Plan". This plan does not appear anywhere else; only after canceling a paid plan. I feel cheated and insulted of having paid a pro plan for such a long time not knowing this. What a bad business behaviour! I ended up canceling anyways, and not registering to this new plan, which by the way no longer appears. Zoom might have lost only a single customer, but I cannot be the only one who finds this practice shady.

[hvdgc]

Agree!

[UW-annette]

Hi

I've been looking too, I think I am going to cancel, as this is just costing money for what I can see has no value, there is no easy logical way to access the extended meetings.

I also can't find how to access it from google search, no top tips, just this forum, complaining that is seems to be a money making exercise on Zoom.us's part.

yet another very disappointed customer.

Annette