Error code: 5613 unable to complete your purchase

[Jay12345]

Immediate help needed. I'm constantly trying to purchase the US & Canada unlimited regional calling plan. I've correctly put everything as it is in my plans & billing section but somehow I'm getting the same error time and time again.

[Husnain]

I'm facing the same issue,

Tried reaching out to support and after all the trouble shooting they tell me they don't know whats going on
Which seemed very unprofessional

[MGSR]

Hello @Jay12345 and @Husnain!

Welcome to the Zoom Community! We're glad to have you here.

I apologize for the delayed response. Error code 5613 typically indicates that there is an issue with the payment method being used. To resolve this, ensure that all payment information is entered correctly, including the card number, expiration date, and security code. Additionally, verify that the billing address matches what your bank has on file. If the problem persists, try using a different payment method or contact your bank for assistance.