Emailing reminders for subscription renewal

[Teffels]

Hi! 

Does Zoom send out email reminders to Zoom users informing them about their upcoming renewal?

[S_K · Accepted solution]

UPDATE: This is actually changing. Those with annual subscriptions will receive email notifications 30 days before the next annual renewal. 😎

Cheers!

~S

[S_K · Accepted solution]

Hi Anne,

It's likely the subscription auto renewed. Email notifications are sent to those on auto-pay when payments are processed. They're sent to the billing contact on the account. If you need to change that information, see How do I update my billing contact?. You can also view your invoice history to double-check.

If my reply helped, don't forget to click the accept as solution button! 

~S

[DECoE1]

Also looking for information on the same question. Thank you

[S_K]

Hi "DECoE1" ... see my replies to the original poster. 🙂

[AnneC]

I wondered the same thing.  I realise it is 13 month since I took out Pro Annual for the charity I am involved with.  I have meetings set up and happy to renew annual subscription, but can't find out how to do this.  Or check if the account is back to Basic.

[S_K · Accepted solution]

Hi Anne,

It's likely the subscription auto renewed. Email notifications are sent to those on auto-pay when payments are processed. They're sent to the billing contact on the account. If you need to change that information, see How do I update my billing contact?. You can also view your invoice history to double-check.

If my reply helped, don't forget to click the accept as solution button! 

~S

[Teffels]

Hi!  Just bumping my question up again: Does Zoom send out email reminders to Zoom users informing them about their upcoming renewal?

Thanks for the help!

[S_K]

Hi there!

Zoom doesn't send out reminders of upcoming renewal dates. When signing up, terms of service are agreed to which outline that subscriptions will automatically renew. It's always best to note your sign-up date. You can also view invoice history to determine service periods. See Viewing your invoice history

If my reply helped, don't forget to click the accept as solution button! 

~S

.

[flappleton]

Regardless of the Terms of Service, it isn't polite to automatically renew without a notification email of the upcoming renewal to allow the subscriber to decide whether to continue.

[TrishS09]

I was getting repeated reminder emails more than 3 months before renewal date: at that stage, my stored credit card was about to expire and I hadn’t had a new one, so couldn’t do anything!

[S_K · Accepted solution]

UPDATE: This is actually changing. Those with annual subscriptions will receive email notifications 30 days before the next annual renewal. 😎

Cheers!

~S

[KMC_IT]

Hi. Is this written in policy or terms and conditions somewhere? If so, could you please provide a link?

Many thanks.

[S_K]

@KMC_IT - Hi! Such notifications are sent as a courtesy to help prevent loss of service due to nonpayment. It's not something in our terms. Did you know that you can enter a backup payment method too?

[Teffels]

Thank you, S_K, for the update. Do you know when this change will be live?

[S_K · Accepted solution]

You're welcome! It's targeted to go live this month. Barring any unexpected delays, an account with a renewal date in September should receive a notification. An account with a renewal date in August may or may not receive a notification.

[Teffels]

Thanks so much, S_K, this is great news!

[TrishS09]

Since early August I have had 2 email reminders to update my credit card details: my card does not expire until November, so I can't do this yet. Also my current annual subscription runs until the end of January 2023, so aren't you being a bit premature??
The emails are coming from the following address, *********** - so I'm wondering even f they are genuine or this is an attempted hacking of my card details!

[S_K]

Hi TrishS09,

Though similar, your question is about a different reminder. Credit card expiration reminders are automated through Zoom as a courtesy. They are delivered at 90, 60, and 30 days then I believe at 14 days before expiration to help ensure no service interruption due to an expired card. 

If you ever receive a Zoom-related email that you suspect may be a phishing attempt, you can forward it to Phishing (phishing at zoom dot us). More helpful information can be found at How To Recognize and Avoid Phishing Scams

If my reply helped, don't forget to click the Accept as Solution button so others in the Community may benefit as well! 

Cheers!