Disclaimer Statement

[RD3]

Hi, I am trying to add a disclaimer statement at the beginning of meetings, but the toggle button is deactivated.  The message is: Only IT admin can make changes for this setting

I am the Admin and signed on as Admin.  Not sure how to activate this 

[sachinzoom]

Hello,

Please ensure that the setting is not locked at Account level:

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[SMR0793]

It's grayed out. I'm the admin and the owner and have a license

[RN]

Hi @itsmeken @RD3 @SMR0793 @MEC suggest as the owner or admin with role view/edit access to roles suggest looking into the owner role https://zoom.us/role#/ to ensure you're able to view/edit Account Management > Account Settings. 

[SMR0793]

you can not edit the owner role. Do you have another suggestion?

[RN]

Hey @SMR0793 thanks for your reply! Can you look into the number of members of each role? Weird thought, as the owner you should be able to edit those settings. 

 

[SMR0793]

It seemed to be “blocking” the setting change when I used the search bar to find the setting. When I went to the setting without using the search bar I was able to edit the disclaimer. Not sure why. Thank you for your support!

[RN]

@SMR0793 amazing, and noted. Thank you! 

@RD3 @itsmeken @MEC, please see @SMR0793's reply to ensure you're able to achieve the same! If so, great! And don't forget to mark a reply as a solution that resolved this discussion! 

[MEC]

Hi, I have this problem also.

It is saying the locked, how do I unlock it please?

Thanks you

[itsmeken]

I'm having the same issue.  I am the Admin, have a Pro account that is active and am unable to activate the meeting Disclaimer feature.  The button is deactivated as if this feature is not available.  Has anyone found a solution to this issue?

[CoachBill]

I struggle with this each time I want to change the disclaimer. I finally figured it out. In the navigation bar, go to Admin, then Account Management, then Account Settings. Scroll down in the settings and find "Show a custom disclaimer when starting or joining a meeting."

here, the button is not greyed out and you can edit the disclaimer.