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Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Can not cancel Pro subscription, to completely delete Zoom account.

LeavingZoomNow
Newcomer
Newcomer

‎2024-02-12 12:16 PM

I have been trying to cancel my subscription for over 6 months. I have tried everything under the sun, everything the (lack of) customer service has suggested and still no resolution. I just want to cancel my entire Zoom account at this point. I dont want the plan or anything, just cancel and stop charging me for a service I haven't used in a year!!!

 

 

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Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2024-02-13 01:39 PM

Hi @LeavingZoomNow 

Please contact our billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.





If this helped, please remember to click on the "Accept as Solution" button below.

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